4.35pm: She was so near getting by to the end, however Sir Wyn Williams desires a remaining query. He asks of the briefing word to the choose committee: ‘You have been being suggested to be very exact, circumspect and guarded about what you mentioned. You’d agree?’
Vennells: ‘Sure.’
Williams: ‘That was the impact making an attempt to be created by these creating that doc?’
Vennells: ‘It may very well be.’
Williams: ‘Why?’
There follows an extended pause the place Vennells is once more dropped at tears. After a minute or so, she recovers herself and replies: ‘I may very well be too trusting of individuals. I took the data I used to be given and went right into a choose committee. From what I do know now it could be different folks knew greater than I did and so they have been making an attempt to direct me to reply in a sure means.’
And with that, we break for the evening. We are going to all be again from 9.45am tomorrow.
4.30pm: Beer pushes on. How might Vennells presumably consider by 2015 – after separate studies in 2011 and 2014 casting doubts on the place – that distant entry was not attainable?
Vennells says: ‘I had no concept at any time {that a} balancing transaction may very well be used within the a number of methods it was. By the point I received to the committee and received a briefing within the morning or in a single day, I didn’t attain a conclusion that meant I used to be giving inaccurate data to the choose committee. That’s not one thing I might have finished.’
4.20pm: The inquiry sees briefing notes ready for Vennells prematurely of her committee look, notably on the problem of distant entry. It states that she ought to volunteer sure solutions solely ‘if pushed’. Vennells maintains she approached the committee with an intention to reply questions as overtly and actually as she might.
‘No matter anyone requested me I might solely inform the reality,’ she provides.
4.05pm: We transfer on to Vennells’ look earlier than the enterprise choose committee in 2015 and this now-infamous electronic mail despatched to the top of IT and head of PR prematurely.
Beer asks why it was essential to request strains displaying that distant entry was not attainable, slightly than merely ask if it was attainable.
Vennells’ response is tough to observe. She says Put up Workplace chair Alice Perkins had as soon as suggested her that if she wished data she ought to give the reply to a query and ask for why that’s the case. Then she explains: ‘I used to be not in any means making an attempt to inform them what the reply must be.’
Beer seems aghast and says what she is saying doesn’t make any sense.
Vennells says: ‘It’s making an attempt to get them to phrase one thing in a means that mentioned from my understanding “that is what it must be”. I had been advised on a regular basis [remote access] was not attainable and I wished to have the ability to clarify to the choose committee that it was completely not the case.’
4pm: Beer says the inquiry has been advised it was just like the ‘wild west’ such was the entry that Fujitsu needed to amend transactions. Vennells says she ought to have been proven paperwork on the time which proved this. She additionally admits that it was determined to not retrieve related information that may have uncovered distant entry as it will price a ‘six-figure sum’.
She says it was ‘deeply regrettable’ that extra data was not shared along with her.
3.55pm: The inquiry sees a 2014 report from Deloitte confirming that Fujitsu might alter department transactions with out the approval of a sub-postmaster. This was a 12 months earlier than Vennells advised a parliamentary choose committee that distant entry was not attainable.
Vennells says she was reassured by the top of IT that this was not a difficulty.
‘As soon as it had been defined to me I accepted the reason and moved on,’ she says.
3.25pm: A board briefing is touched upon by Beer which once more raises the problem of distant entry. Vennells says others within the organisation have been much less involved about this and he or she was reassured by head of IT Lesley Sewell that distant entry to department accounts was an emergency measure and solely ever used as soon as. Beer says we will return to this after a brief break.
3.10pm: We have now moved onto the problem of distant entry, and particularly Vennell’s information of it.
The inquiry sees a letter from Ernst & Younger’s audit in 2011 which acknowledged categorically that unauthorised and misguided transactions have been in a position to be made. Basically confirming that distant entry to department accounts was attainable.
Vennells says she was ‘not unduly involved’ upon studying this and that it was the primary time she had encountered an audit report. Beer asks: ‘It’s implicit right here that distant entry by Fujitsu is feasible?’
Vennells: ‘Studying that in the present day with every thing we all know, completely. I’m not certain on the time I might have understood that.’
3pm: Temper beginning to flip right here as groans come out of the general public gallery when Vennells says she doesn’t recall her response to a different McCormack electronic mail (see under). This had made clear there was ‘clear and unquestionable proof of an intermittent bug in Horizon’.
The Put up Workplace seems to have finished little to reply to McCormack. When he continued to contact Vennells and her colleagues, the Put up Workplace ceased correspondence with him. Put up Workplace solicitor Rodric Williams advised the communications chief that McCormack was a ‘bluffer who retains anticipating us to march to his tune’. Vennells says she would not consider McCormack was a bluffer.
Did Vennells not spot a sample with the many individuals telling her there had been miscarriages of justice?
‘I noticed the theme of Horizon developing,’ she says. ‘I believed the dots have been being joined up by the investigation work within the complaints and mediation schemes. In each case I believed we had checked out it in some element. I remorse that clearly neither of these uncovered the problems.’
2.50pm: An inner electronic mail from March 2015 exhibits Vennells telling colleagues that the Put up Workplace must be on the alert for calls and warning about avoiding ‘any pointless noise of reference to Horizon’.
Vennells says she regrets her alternative of phrases. Beer says she isn’t the one one who feels that means.
Beer then takes her to the suggestion that sub-postmasters have been advised they have been the one ones experiencing issues.
‘Was there a method to divide and conquer sub-postmasters to say “you’re the solely one that has received this downside, pay up, it’s in your contract”? asks Beer.
Vennells replies: ‘No, I by no means got here throughout that in any respect.’
2.45pm: Inquiry sees an electronic mail from Chesterfield MP Toby Perkins. He explains the scenario of his constituent Harjinder Butoy, who was convicted on 10 counts of theft and jailed for 3 and a half years. He was made bankrupt and had his status ruined.
Crucially, Perkins flagged as much as Vennells that Butoy believed he had been the sufferer of the defective Horizon system.
Vennells says she could not even have seen this letter, saying there was no system for making her conscious of a majority of these correspondence and that it will usually rely upon whether or not a letter had been left on her PA’s desk.
2.30pm: Extra embarrassment for Vennells because the inquiry sees an electronic mail from Tim McCormack in 2014, warning that Horizon was defective and he or she was being badly suggested.
Vennells says Put up Workplace litigation solicitor Rodric Williams advised her to not have interaction with McCormack.
Vennells now says: ‘I’m very sorry. Tim McCormack had an perception into the lesson of me being too trusting. The feedback he makes on this, with hindsight, ring true and are arduous to see once more.’
2.25pm: We’re again, with dialogue concerning the phrases of sub-postmasters’ contracts and whether or not they have been required to cowl any shortfall on department accounts. Vennells appeared to say this in correspondence when she was chief govt.
She doesn’t recall the place this assumption got here from, though Beer factors out that as community director from 2007 to 2012 she would have had duty for contract managers.
Vennells says: ‘I trusted this was a course of that had been in place for a few years and run by an skilled staff.’
1.20pm: Beer actually urgent this level now: how might Vennells go in 18 months from being disturbed to listen to about sub-postmasters and their tragic instances, to shutting down the mediation scheme and finally denying there had been any wrongdoing for years to return.
Beer asks: ‘Did the Put up Workplace use a system of techniques and techniques to iron away these very disturbing complaints over the subsequent 18 months?’
Vennells replies: ‘That was not my understanding.’
Beer once more: ‘How was it that what struck you as disturbing complaints ended up as being with out substance?’
Vennells, in tears once more, says: ‘My understanding was that each criticism was checked out intimately. Data from Fujitsu was sought, information was checked out and Second Sight – know this sounds very hole now – complimented the Put up Workplace on the usual and element of the investigation. It’s fully unacceptable and deeply unhappy that we did not attain the correct conclusion on these instances.’
We go to lunch.
1.10pm: Inquiry strikes to an electronic mail despatched in October 2013 from Second Sight’s Ron Warmington, the place he despatched eight examples of instances the place shortfalls have been wrongly attributed to sub-postmasters and the devastating affect on victims and their households. There have been additionally particulars included by Warmington of complaints about coaching and the Horizon helpline, in addition to the strategy of investigators.
Vennells emailed in reply: ‘Other than discovering [the cases] very disturbing (I defy anybody to not) I’m now even higher knowledgeable.’
Beers asks what modified between her saying this and the Put up Workplace shutting down the mediation scheme.
Vennells cries for a 3rd time in the present day and says it was an act of ‘compassion’.
12.50pm: We now go to Vennells’ response to the investigation into Horizon by forensic accountants Second Sight. First the inquiry sees evaluation from the Put up Workplace’s personal consultants who concluded that Put up Workplace techniques had been discovered to be unfit for objective and mentioned Second Sight had been proper to specific considerations.
Vennells confirms she was not proven this evaluation by basic counsel Chris Aujard and two different senior workers members Angela van den Bogerd and Lesley Sewell. Beer suggests this exhibits that the trio had stored data from her.
Vennells says: ‘I used to be not below the impression folks have been withholding any data from me. This can be a report that ought to have gone to the group govt… I discover it very unusual.’
12.25pm: Beer asks whether or not Vennells ever thought to ask head of safety John Scott why there was a staff of 100 folks within the organisation investigating folks for greater than 5 years. This prompts laughter within the room, however Vennells nonetheless insists she didn’t know and assumed prosecutions have been introduced by exterior authorities exterior the Put up Workplace.
We go to a different fast break.
12.20pm: Vennells coming below enormous stress to clarify this assertion that she didn’t realise the Put up Workplace carried out its personal investigations and prosecutions till 2012. ‘It had been occurring for therefore lengthy that it was an accepted actuality,’ she says. ‘It was a established order once I joined and accepted.’
Sir Wyn Williams makes a uncommon intervention to press this level, noting that the high-profile Seema Misra trial was in 2010 and it’s ‘extraordinarily stunning’ that this didn’t filter by that the Put up Workplace had prosecuted her.
Vennells says it was ‘fully unacceptable’ that she did not know.
12.10pm: Beer asks Vennells when she knew that the Put up Workplace carried out its personal investigations and prosecutions. She says this was not till 2012.
The inquiry then sees notes from a gathering in 2008 the place it was mentioned that the Put up Workplace trainee investigators have been ‘performing solidly’. ‘Who did you assume was doing the investigating? asks Beer, who says it was ‘overtly mentioned’ that the Put up Workplace was conducting its personal investigations.
Vennells says that it’s a cheap inference and he or she ought to have recognized and requested extra questions. ‘After I joined Royal Mail in 2007 it was an organisation wherein postmasters have been investigated and I now know prosecuted by the organisation. It was a historic actuality and it turned a continued actuality and I merely joined that.’
She continues to say she didn’t know that Put up Workplace carried out legal investigations till 2012.
11.55am: We return to the beginning of Vennells’ profession on the Put up Workplace. She joined in 2007 and factors out that she might subsequently not have signed off on the £300,000 spending on authorized prices for the 2006 case in opposition to Bridlington sub-postmaster Lee Castleton. This had been alleged by one other witness final month.
11.50am: Beer factors out that Vennells solely appears to have clear recollections the place they ‘exculpate’ her from blame. This, he suggests, has been the identical for a lot of former Put up Workplace leaders who’ve appeared on the inquiry.
‘Was there a systemic subject that individuals solely appeared to the nice and forgot the unhealthy?’ asks Beer.
Vennells replies: ‘No. I offer you my phrase that I’ll reply in full fact to this inquiry and have finished in my assertion.’
11.45am: The inquiry seems at Vennells response to the information that Martin Griffiths, a sub-postmaster hounded for repayments by the Put up Workplace, had stepped in entrance of a bus in 2013. He would later die from his accidents. Vennells speculated in an electronic mail to Crichton there have been ‘often a number of contributory elements’ when somebody has tried suicide.
In a later electronic mail, she mentioned she had ‘heard… that there have been earlier psychological well being points and potential household points’.
She begins to attempt to clarify her feedback right here, however stops herself and says: ‘I merely mustn’t have mentioned it. I should not have used these phrases.’
Beer suggests she was already making an attempt to counter the suggestion that Put up Workplace was accountable. She denies this.
11.25am: We’re again, and discussing the assertion Vennells made to MPs that the Put up Workplace by no means misplaced a prosecution primarily based on Horizon proof.
She states this perception went again to a board assembly in January 2012 the place Susan Crichton mentioned the Put up Workplace successfully had a 100% hit fee. ‘That was fully inaccurate in many alternative methods,’ Vennells now tells the inquiry.
‘In case you are given data by the best lawyer within the organisation, you are taking it fully as the reality. You assume that attorneys – and I should be clear I’m not implying something when it comes to Susan Crichton – however one assumes that attorneys work to knowledgeable code. The Put up Workplace did not have ample oversight to verify.’
The inquiry has beforehand heard Crichton say she acquired her details about success charges from in-house solicitor Jarnail Singh.
11.05am: For the primary time, Vennells cries throughout her proof when she is taken to her 2015 responses to MPs, saying there had been no miscarriages of justice when this was finally incorrect. She says the Put up Workplace knew greater than she was being advised. The inquiry sees briefing notes which didn’t point out something relating to ‘temptation’ being a difficulty, or that some sub-posters had been borrowing cash from the until, as Vennells later alleged. Have been you freestyling within the assembly, asks Beer.
Vennells repeats that she didn’t know all the main points.
Then a uncommon comedy second as chair Sir Wyn Williams interrupts to say he’s being dripped on. Beer says he would not need to bask in water torture so we take the primary break.
10.55am: Beer asks if Vennells appears like she was protected by colleagues from figuring out an excessive amount of details about what was actually taking place. She says this was not the case. However she does level out that former basic counsel Susan Crichton had advised the inquiry that the apply was to not disclose authorized advices to her. These advices ought to have been shared, she says.
10.45am: Enormous embarrassment for Vennells because the inquiry sees an electronic mail from her in 2015 to basic counsel saying ‘our precedence is to guard the enterprise’.
Vennells says she additionally prioritised these saying the Horizon system did not work. Beer factors out she could have thought that however she did not write it.
She says the Put up Workplace had spent three years investigating the system and whether or not something had gone mistaken.
10.35am: Beer takes Vennells to her closing sentence in her witness assertion the place she says that ‘lives have been torn aside by being wrongly accused and wrongly prosecuted because of the Horizon system’.
Beer asks whether or not this exhibits that even in any case this time she nonetheless believes this was simply an IT subject, suggesting it was a ‘perpetuation of a tradition that ran by the Put up Workplace of failing to take duty’ for what occurred. Vennells says her assertion was a ‘poor alternative of phrases’ and that she understands this scandal was much more difficult than simply the Horizon system.
10.25: Silence within the room because the inquiry is proven a textual content alternate earlier this 12 months between Vennells and former Royal Mail chief govt Moya Greene.
‘I feel you knew,’ Greene advised her. Vennells denied it. ‘I need to consider you… I used to be afraid you have been being lied to.’
10.15am: Vennells says authorized recommendation from barristers Simon Clarke and Brian Altman KC was commissioned and produced, however by no means offered in full to the board. As an alternative she and different administrators have been solely advised concerning the outcomes of those advices. Vennells says there was ‘an excessive amount of reliance’ on basic counsels on the Put up Workplace to take choices about what must be shared from authorized advices.
‘What occurred is that they have been then reproduced into board paperwork which have been shared, however the authentic recommendation would have been a lot extra helpful,’ she provides.
10.10am: Beer asks: Was there a conspiracy lasting 12 years involving a variety of individuals to disclaim you data?
Vennells: I do not consider that was the case… my deep sorrow in that is that I feel that people – myself included – did not see issues, did not see issues. I could also be mistaken however that was not the impression I had on the time. I’ve extra questions now however conspiracy feels far-fetched.
10am: Vennells’ first witness assertion is the longest produced by any participant, working to 775 pages. Vennells says she didn’t see the Simon Clarke KC recommendation (produced in 2013 giving particulars of Horizon bugs and makes an attempt to shred minutes of conferences) till 2021. This can show essential as regards to what she knew and what she did in response.
9.55am: A blistering begin. Inquiry counsel Jason Beer KC begins by asking whether or not Vennells was the unluckiest chief govt within the UK. She replies: ‘There was data I used to be not given… Certainly one of my reflections is that I used to be too trusting. I did probe and did ask questions and I’m disenchanted the place data was not shared.’
There was hypothesis earlier than her look that Vennells may search accountable her attorneys and advisers for a few of her actions in response to the Horizon disaster. Her opening response would recommend she could nicely do.
9.45am: Vennells enters the listening to room. An eerie silence as she is available in, with sub-postmasters observing an immaculate silence. Sir Wyn Williams, who’s right here in individual, offers his common course about self-incrimination and that she doesn’t must reply any query the place there’s a threat that she may incriminate herself.
9.30am: The joy and stress within the listening to room is palpable as we watch for Vennells to reach. Media needed to apply weeks in the past for a coveted spot within the room and they’re amassed on the again. Inquiry counsel Jason Beer KC strides in along with his staff. Maybe 100 or extra sub-postmasters have stuffed the general public gallery and plenty of greet one another like previous mates, little doubt having sat by loads of courtroom and inquiry hearings collectively. Vennells, who was jostled by the media on her arrival, is on from 9.45am.
9am: A mass media gathering exterior Aldwych Home for maybe probably the most anticipated information story of the 12 months. Media shops needed to apply weeks prematurely for a golden ticket to sit down contained in the listening to to listen to what Paula Vennells knew about Horizon failings and what she did in response to that information. It guarantees to be an interesting three days. Whereas the Put up Workplace scandal is a nationwide story, it has a specific relevance for the authorized occupation, as we clarify right here.
