GenAI is in all places…together with for billing issues. Brightflag, which has been engaged on bettering billing knowledge transparency for some years, has now launched a genAI functionality to create bill summaries for shoppers. And, as everyone knows now, summarising is one factor that genAI usually does effectively (often….)
The potential can be for a restricted variety of shoppers after which roll out broadly later this 12 months.
Visibility on what shoppers are paying for is nice – though this web site can’t assist however add that it will be even higher to get to a degree the place consumers of authorized companies didn’t must wade by way of complicated time entries to know or consider what they’re paying for (see earlier AL article: ‘Time is a administration software, not a pricing software‘.)
However, we reside within the imperfect world that we’ve got at current. So, what does the software do?
The brand new Bill Summaries characteristic offers bill reviewers with all the data they should take motion instantly from their inbox, together with a Brightflag AI-generated abstract of the work achieved by exterior counsel.
These summaries give each reviewer the ‘perception and assurance they should approve invoices instantly from their electronic mail to allow them to get again to delivering authorized recommendation to the enterprise’, the corporate defined.
Bill Summaries are accompanied by ‘a whole re-imagining of the bill evaluate expertise’, (and who must social gathering when you possibly can have an excellent bill evaluate expertise…?), making it simpler to conduct an in-depth evaluate and to discover ‘problematic billing behaviour’.
Plus, on condition that it’s genAI right here, there’s a conversational consumer interface, which ‘opens new potentialities for managing issues, distributors, and spend’.
Barry O’Melia, VP of Product at Brightflag, concluded: ‘Outdoors counsel makes up half of in-house budgets, and half of the authorized division’s total contribution to the enterprise, so it’s essential that administration of out of doors counsel be optimized utilizing the most recent applied sciences.’
As famous, that is welcome given the world we’re in, however clearly the course of journey must be for such instruments finally to not be wanted. Let’s work towards a world of fastened charges and never certainly one of Byzantine time-based payments which can be so complicated we want genAI to know them. Within the meantime, we’re going to want Brightflag till that day comes!